The Operator is a decision support tool that helps transport operations managers and teams to improve passenger experiences, identify opportunities for operational improvement, and submit accurate and auditable reports for your service payment claims.
Transport Suite
Elevate your transport operations and create incredible passenger experiences
Surpass passenger expectations and boost operational efficiency with our advanced and predictive transport analytics platform, that reveals opportunities and makes reporting a breeze.
Unlock opportunity across your entire transport operations
The Toustone Transport Suite seamlessly, and continually, bring together data and extract meaning and predictive insights from multiple siloed sources across your transport organisation and serves as a single source of accurate and auditable truth. It’s ‘Made with Transport, For Transport’ and is based on real challenges, business requirements, and untapped industry opportunities.
It provides transport organisations with a future-proof data roadmap that is enhances as technology expands, and allows you to set your pace.
You can:
- Implement one of our Decision Support Packages (See below) that focuses on common Jobs-To-Be-Done and business goals of transport functions.
- Start small, by addressing your most pressing challenge with a single transport suite module.
- Opt for a completely bespoke solution. As one of our transport clients said about us: “If you can dream it, they can do it”.
Transport Suite's Decision Support Packages
The Operator
For Operations, Performance, Passenger Experience Managers & Teams.
The Maintainer
For Asset Managers & Teams.
The Business
For Management and Senior Leadership
The Government
For Local, State and Federal Government
The Executive
For Executive Management and Boards
The Maintainer is a decision support tool that helps transport maintenance managers and teams understand assets, work orders, operations, payments, and incidents. It seamlessly combines advanced analytics, real-time data visualisation, and machine learning for confident, timely maintenance decisions.
The Business is a decision support tool providing transport leaders with comprehensive insights across finances, people, sustainability, operations, and maintenance. It helps minimise risk, reduce costs, and accelerate business goals by offering accurate, real-time data.
The Government is a decision support tool offering transport authorities real-time insights to enhance oversight, ensure compliance, optimise resources, and improve service delivery. It empowers the public service to drive better outcomes for their organisation and the community they serve.
The Executive is a decision support tool for transport executives and boards, offering high-level overviews, real-time analytics, and bespoke reporting. Integrated with The Operator, The Maintainer, and The Business tools, it supports swift decision-making and confident stakeholder communication aligned with business goals.
Download our Transport Suite - Decision Support Packages Information Pack
Learn more about the five Toustone Transport Suite Decision Support Packages (The Maintainer, The Operator, The Business, The Government and The Executive) that focus on common Jobs-To-Be-Done of each function and business goals.
The Transport Suite Modules
Below is a high-level overview of each Transport Suite module. However, we take pride in tailoring our solutions to your specific business needs, offering automated systems that adapt to your requirements. If the data exists, we can create it.
Asset Lifecycle Management
Comprehensive view of the asset lifecycle to inform capital expenditure, pre-empt repairs, and optimise asset longevity.
Work Order Analysis
Track, manage, and analyse work orders across the entire operation, providing insights into workforce efficiency and equipment performance.
Test & Commission
Manages and analyses the test and commissioning phases of assets to ensure approval, sign-off, and readiness for full operational use in transport.
Operations
Real-time overview of transport operations, enabling tracking of actual performance against schedules, identification of inefficiencies, and assessment of financial impact.
Incident
Near real-time tracking and analysis of incidents, automated alerts, and detailed attribution and cause-effect insights help reduce risks, improve safety, and enhance operational resilience.
Patronage
Track passenger movement, patterns, and behaviours to optimise service levels, improve passenger experience, and enhance asset utilisation.
Real-Time Data based on SIRI Protocol
React quickly when incidents occur, enable scenario based messaging and ensure operational changes are promptly communicated to passengers.
Passenger Experience
Integrate CRM data with live patronage information to provide a complete view of the customer journey, capturing real-time feedback to help improve service quality.
Predict & Scenario Modelling
Use historical data and advanced algorithms to forecast future events and assess the impact of operational scenarios, helping transport operators optimise resources, plan for disruptions, and more.
Digital Twin
A digital replica of transport assets to simulate performance, predict maintenance needs, optimise efficiency and conduct remote training.
Subcontractor Performance
Monitor and evaluate subcontractor performance to ensure compliance with SLAs and contractual obligations, optimise workforce efficiency, and drive continual improvement.
Service Payment Claims
Automate the tracking, submission, and analysis of service payment claims between operators and subcontractors to ensure timely and accurate payments, improve cash flow, and maintain contract compliance.
Finance Hub
Tailored for CFOs and finance teams, this hub facilitates financial management by providing insights into its financial data, forecasting future trends, and supporting budgetary compliance.
People Hub
Designed for Chiefs of Staff (CoS) and HR teams, the People Hub consolidates all your people data into a single platform, providing clear and accurate insights into your workforce and organisation. /br>
Predictive People Analytics
Forecast employee churn, undertake scenario modelling, and identify factors that are contributing to your turnover with up to 90% accuracy.
Sustainability Suite
The ESG platform for climate reporting, operational efficiency, and predictive analytics tailored to the transport sector./br>
Download our Transport Suite - Complete Module Breakdown Information Pack
Learn more about the capability of each of the 12 modules, including the types of analytics and insights you can expect. It's a chunky 16 pages. But remember, you choose what you need, when you need it, we are not a one-size-fits-all operation.
Data can future-proof your transport operations
At Toustone, we use our decades of business experience and unique skill set in advanced and predictive transport analytics to transform raw and unstructured data into actionable insights and streamlined reporting.
So you can:
- Provide superior passenger experiences
- Improve your maintenance and transport operations and minimise risks
- Surpass your KPI’s and gain a competitive advantage.
And as a result, meet your contractual obligations, improve your top and bottom lines, make your passengers happy, and secure more multi-year contracts.
Our track record
- We implemented Australia’s largest real-time data module based on the globally recognised SIRI protocol in the transport sector.
- An Australian first, our real-time data solution processes raw data for an Australian train operator in under 1.5 seconds, improving passenger communications from “now now” to precise timing updates, and has allowed for bespoke passenger messaging based on a range of scenarios and applied against a set of business rules.
- Recognised as innovators in rail, we’ve been selected by the ARA to do a joint presentation with Metro Trains Sydney at the upcoming 2024 AusRAIL conference on how we’ve used data and technology to enhance passenger experience and improve operations.
- We deliver one of Australia’s most complex rail data, predictive analytics systems and reporting platforms, that cover 36km of track, 13 stations and 2000+ weekly services, and have done so for several years.
- An Australian rail operator we work with went from spending 3-4 hours each day on operational reporting to just 16 minutes. That is an annual approximate of up to 900 hours saved which they can now spend on strategic work.
- One of our transport clients can forecast their energy impact up to one year in advance with 99% accuracy with our sustainability suite predictive module.
- We’ve improved vehicle monitoring for our rail client, allowing them to receive updates from vehicles every 12 seconds and track progress against the target schedule in real time.
- Recognised as leaders in transport data analytics, we were asked by Transport for New South Wales to talk about data, analytics and machine learning in the context of transport with SME’s across their organisation.
- We helped improve internal communications and unify decision-makers for one of our rail clients “Everyone had the same song sheet because we’re all looking at the same data.”
- Our people’s predictive analytics platform has been able to identify 87% of staff who were planning on leaving our client’s organisation in the next 12 months with a 96% accuracy rate.
- We’ve been able to provide our client with automated and accurate data for contractual compliance reporting from the commencement of their transport operations.
- We were invited by the CSIRO to participate in their inaugural ClimateTech & AI Australian roadshow in Melbourne, Sydney and Brisbane in 2024 to talk about the sustainability predictive analytics work we’ve done with a Sydney rail operator.
Transport Suite Module Spotlight:
Real-time Data based on the SIRI Protocol
Benefits to Australian transport operators
Toustone has built its real-time transport data module based on the SIRI protocol. SIRI stands for ‘Service Interface for Real-time Information’ and it is a CEN technical specification and XML protocol developed in Europe (initial participation by France, Germany, Scandinavia, and the UK).
The SIRI protocol was designed as a standard for transmitting messages to allow distributed computers to exchange real time information about public transport services and vehicles.
There are multiple reasons why we chose the SIRI protocol for our real-time transport data module. To the right are a few of these:
There are multiple reasons why we chose the SIRI protocol for our real-time transport data module. To the right are a few of these:
- It is a globally recognised standard for transmitting messages from all transport operators (think trains, buses, ferries etc. Regardless of the transport type, the SIRI protocol can be used).
- The SIRI protocol is already being used as the protocol of choice in parts of Australia. For example the NSW Government has adopted the SIRI standard.
- SIRI is all about communicating to the customer in a superior and accurate way. Accuracy of data resonates strongly with our values.
- SIRI helps the transport industry move away from “now” “now” and instead move towards “when exactly is the next train arriving”.
Live at AusRAIL 2024: Real-Time Data And Its Impact On Passenger Experience & Operational Efficiency
Video Highlights:
4:44 – Adam Sharp explains SIRI and the high-level architecture of real-time data reporting, including a live demo of a real-time train graph.
10:16 – Stephen Stanford shares how MTS has enhanced operational efficiencies and passenger experience in rail transport through real-time data.
14:39 – Adam Sharp discusses three future use cases for real-time data in the rail and transport sectors
Download our Transport - Sustainability Suite Case Study
Want to know more about how one of Australia's largest Transport Operators was able to reduce carbon emissions without reducing ride times? Download our case study.
Members of Australasian Railway Association (ARA)
Toustone is a proud member of the Australasian Railway Association (ARA) in recognition of our many years working in the transport sector. View our profile within the ARA Research Capability Directory.
This membership marks a significant milestone in our commitment to the transport industry and our dedication to fostering innovation within it.
At Toustone, we recognise that data is at the heart of transport innovation. Over the last few years, our dedicated transport analytics team, led by co-founder Adam Sharp, has had the privilege of engaging with leading organisations in the railway industry, gaining invaluable insights into the dynamic landscape of rail transport. Their experience has fueled our enthusiasm for contributing to the evolution of transport through data-driven solutions.
As ARA members, we look forward to furthering our journey to support organisations to leverage their data to streamline operations, improve decision-making, and enhance service delivery through automation and data-driven insights.
We encourage ARA members to reach out to us for an obligation-free discussion regarding any of your data challenges (or goals) you may have.